Call Center Personnel
Outstaffing

The operators answer multiple users’ questions in the process of telephone or online consultation. Operators are also engaged, when it is necessary to contact a large number of customers and present the company’s product or service. Call Center Operators are important links in the process of selling products and providing services.

However, it is not necessary to maintain the permanent staff of such consultants. It is much more profitable to use the services of a contractor, who cares about the maintenance and provision of operators. That is why outstaffing in Call Centers is so popular nowadays!

Benefits of Call Center personnel outstaffing

Employees are withdrawn from thebody of permanent staff and are on the books of the contractor. Thisleads to the following significant benefits:

• Reduced number of employees. Operators are registered with another organization;
• No official relations with staff. The maintenance of employees andpayroll calculations are assigned to the contractor;
• Reduced burden on the accounting and HR departments. Reduction of the permanent staff simplifies the process of personnel management;
• Delegating the staffing responsibilities to the contractor. The contractor only obtains the necessary result from the activities of the operators and does not participate in the process of their maintenance in accordance with labour legislation;
• Reduced ongoing costs. A decreased number of employees leads to a reduction in the Labour Compensation Fund. In turn, the base of tax and social deductions is reduced.

Advantages of outstaffing with "Your Staff Advisor"

Cooperation with VCS allows the contractor to gain many advantages:

• Efficient personnel management;
• We select mutually beneficial partnership conditions;
• We sign a contract;
• We promptly re-register personnel;
• Profitable service rating.

The absence of official relations with the staff relieves the contractor from many concerns of calculating and paying the salary and rules out possible disagreements with employees and problems with migration and other public services.

The financial, labour and monetary resources are economized and the company allocates these for the development of the main corporate business, which, in turn, increases the efficiency and profitability.